Terms of Service

Last updated 10 August 2026 · Effective 10 August 2026

These terms are a contract between you and Quantum AI Solutions LLC, a limited liability company registered in the State of Texas, United States, at 4033 Avalon Ave, Irving, TX 75061, trading as Digital Workforce System ("we", "us"). By subscribing to or using ClinicText AI or any of our services ("the Service"), you agree to them.

1 · The Service

ClinicText AI provides an automated assistant that replies to messages sent to your LINE Official Account, answers from information you supply, and creates appointments in a calendar you connect. It operates on accounts and calendars you already own and authorise.

2 · Who may use it

The Service is sold to businesses, not consumers. You confirm you are authorised to enter this agreement on behalf of your business, that you are the administrator of the LINE Official Account and calendar you connect, or have that administrator's permission, and that you are at least 18.

3 · Your responsibilities

• The information you upload is yours and must be accurate. The assistant answers from your price list, hours and documents. If those are wrong, its answers will be wrong.
• You review what it says. Every conversation is visible to you and your staff can take over at any time. You are responsible for supervising it as you would a member of staff.
• You keep your account credentials secure and are responsible for activity under your account.
• You hold any licences your business requires, and your use of the Service complies with the advertising and professional rules that apply to you — including, in Thailand, the rules governing advertisements concerning medical facilities.

4 · Not a medical service

5 · Fees and billing

• Fees are those shown on our website or in your order at the time you subscribe, and are stated exclusive of any applicable taxes.
• Monthly subscriptions are billed in advance each month. Annual subscriptions are billed in advance for the year.
• Annual plans are charged for ten months and run for twelve.
• We may change prices with 30 days' notice. A change never applies to a term you have already paid for.
• Charges from third parties — including your LINE Official Account message quota — are billed to you by those providers and are not included in our fees.

6 · Trial and cancellation

• New customers may use the Service free for 14 days. No fee is charged if you cancel within that period.
• Monthly plans may be cancelled at any time, effective at the end of the current billing month. There is no lock-in and no cancellation fee.
• Annual plans may be cancelled at the end of the annual term.
• Fees already paid are not refundable except where these terms say otherwise or the law requires it.

7 · The response guarantee

We publish a guarantee that messages will be answered within five minutes. So that it means something specific:

• It applies to inbound messages the Service is configured to handle, measured from our receipt of the LINE webhook to our dispatch of a reply.
• It does not apply to conversations your staff have taken over, to messages outside the Service's configured scope, or to periods of third-party outage under clause 8.
• If any qualifying message in a calendar month is answered later than five minutes, that month's subscription fee is refunded in full. We monitor this ourselves and will apply the credit without you having to ask; you may also claim within 30 days of the month end.
• A refunded month is the entire remedy for a missed response time.

8 · Third-party services

The Service depends on platforms we do not control, including LINE and Google. Your use of those platforms is governed by their own terms. If a third party changes, restricts, suspends or discontinues its service, or suffers an outage, we will restore function as quickly as we reasonably can, but that interruption is not a breach of these terms by us.

9 · Data and privacy

Our Privacy Policy forms part of these terms. In summary, and this is the part that matters:

• For conversations between your patients and your LINE Official Account, you are the data controller and we are your processor. We handle that content on your documented instructions to provide the Service.
• You are responsible for having your own privacy notice and a lawful basis for processing your patients' data.
• You may export your data at any time, and we delete it after termination as described in the Privacy Policy.
• We may create aggregated, de-identified insights that do not identify you, your staff or your patients, and use them to improve the Service.

10 · Ownership

• You own your content — your price lists, documents, patient conversations and business data. We claim no ownership of them.
• We own the Service — its software, models, prompts, decision logic and configuration blueprints, together with all improvements to them. Nothing in these terms transfers any interest in them to you.
• You receive a non-exclusive, non-transferable right to use the Service for your business during your subscription.

11 · Acceptable use

You will not use the Service to send unsolicited messages to people who have not contacted you, to mislead patients about price, qualifications or outcomes, to publish anything unlawful, to attempt to access another customer's data, to reverse engineer or copy the Service, or to resell it without our written agreement.

12 · Availability

We aim to keep the Service continuously available and will give reasonable notice of planned maintenance where we can. We do not commit to a specific uptime percentage on standard plans; clause 7 is the published commitment.

13 · Disclaimers

The Service is provided "as is". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the assistant's replies will be free from error. It generates language from the information you provide, and you are responsible for supervising it.

14 · Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data.

Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

15 · Indemnity

You will indemnify us against claims arising from your content, from your use of the Service in breach of these terms, or from your failure to meet a professional, advertising or data-protection obligation that applies to your business.

16 · Term and termination

These terms run for as long as you hold an account. Either party may terminate on notice as set out in clause 6. We may suspend or terminate immediately if you materially breach these terms, if required by law, or if your use puts the Service or another customer at risk. On termination your access ends, and data is exported and deleted as set out in the Privacy Policy. Clauses 10, 13, 14, 15 and 18 survive.

17 · Changes to these terms

We may update these terms. The date at the top reflects the current version. Where a change materially affects your rights we will give at least 30 days' notice by email, and continuing to use the Service after it takes effect means you accept it. If you do not, you may cancel under clause 6.

18 · Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict of laws rules, and the courts located in Dallas County, Texas have exclusive jurisdiction. Nothing in this clause removes any protection or right of action available to you under the mandatory law of the country where you are established.

19 · Contact

Quantum AI Solutions LLC
4033 Avalon Ave, Irving, TX 75061, United States
imtiazh@digitalworkforcesystem.com